Thursday, 2 January 2014

Highland Titles Getting Your Money Back From And Complaining About

Perhaps after purchasing a "package" from Highland Titles or another similar business and have now found out against expectations that you did not get any sort of meaninful title, that the land "ownership" is actually some kind of private contract which does not in fact bestow real ownership, or that any conservation work is possibly dubious at best, largely unnacountable and non transparent, and you now feel you want a refund, what can you do?

If you paid for a plot of land from Highland Titles and are now in any way dissatisfied, the good news is that it should be simplicity itself to have your money refunded as highland Titles offer a 30 day 100% no quibble guarantee.

From on 02/01/2014.
"100% “No Quibble” Money Back Guarantee......
...... If you are not totally satisfied with your order or have simply changed your mind, please return the product to us within 30 days of your order date and we will refund you for the product. Please include a brief letter including your name and address and an explanation as to why you are returning the item(s)."
From on 02/01/2014
"We are so confident that you will be 100% satisfied with our product, that if you are not, we guarantee to refund your purchase price if you return your Laird Pack within 30 days. No questions asked."
This means that should you request a refund for any reason, even that of simply changing your mind, you should receive that refund immediately, without any argument whatsoever ..... that is no argument at all, none.

If Highland Titles offer any resistance at all to immediately refunding your money without argument, report them to the Advertising Standards Authority on the grounds that their refund policy is not actually "100% no quibble". Include any supporting correspondence, emails etc. to demonstrate that they have attempted to dissuade you from obtaining your promised refund.

The ASA complaints procedure can be found here.

You may also want to complaint to Trading Standards, in the United Kingdom this is normally done via the Citizens Advice Bureau. There is an online form for reporting issues which can be found here.

For the Channel Islands including Alderney where Highland Titles are based, Guernsey Trading Standards can be contacted as below.

Guernsey Trading Standards
Trading Standards Service
Raymond Falla House
PO Box 459
Longue Rue
St Martins
Telephone: 01481 234567

If you feel you have been misled in any way by the various promotions and advertising produced by Highland Titles, or any other vendor of "Scottish Titles", please complain to the relevant above agencies with details of how you think you have been misled. Include any relevant information, keep any printed documentation or emails, and take screen captures of any online promotions and advertising you feel is misleading as evidence.

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